Support · Wakira

What helps us answer

• Your phone's make and model, and its Android version.
• The device that measures your heart rate, if you use one.
• What you did, what you expected, and what happened instead, with the time it happened.

We will never ask for your password, so please do not send it. There is no need to send your figures either: we can help without them. What you write is kept to answer you and for a record of what was asked, and is used for nothing else.

Before you write

• An alarm did not ring. Open Wakira: if a permission the alarm needs was taken away, for example after an update, Wakira asks for it again.
• No night was recorded. A night is measured from the device that measures your heart rate, through Wakira, or read from Health Connect if your device writes there. Settings shows what is connected: the device under Connections, and Health Connect under Permissions.
• Deleting your data or your account. The deletion page says what each way deletes and when.

Fonts

The site uses Rubik and Frank Ruhl Libre, the app's own faces, under the SIL Open Font License 1.1: Rubik's licence and Frank Ruhl Libre's licence.